These Terms and Conditions govern access to, registration with, browsing of and use of the services offered by Spinmama Casino through its website, mobile version, applications, online casino, live casino and sports betting sections, promotions and any other functionality associated with the platform.
By creating an account, accessing the site, making a deposit, using a real-money balance, activating a bonus or taking part in any game available at Spinmama Casino, the user declares that they have read, understood and accepted these Terms and Conditions. If the user does not agree with any provision, they must leave the site and refrain from using the services.
These Terms must be read together with the Privacy Policy, the Cookie Policy, the bonus rules, the responsible gambling rules, the payment conditions and any additional document published by Spinmama Casino.
1. Operator information
Spinmama Casino is an online entertainment platform aimed exclusively at persons of legal age. The operator's full legal details must be stated clearly so that the user can identify the entity responsible for the service.
- Trading name: Spinmama Casino
- Official website: spinmama.ing
The user acknowledges that the availability of the services may vary depending on their country of residence, local regulations, payment method, verification status and any applicable technical or legal restrictions.
2. Acceptance of the Terms
Use of Spinmama Casino implies full acceptance of these Terms and Conditions. Acceptance takes place when the user accesses the site, creates an account, logs in, deposits funds, takes part in games, requests a withdrawal, activates promotions or continues to use the platform after changes have been published.
Spinmama Casino may update these Terms to reflect legal, technical, commercial, regulatory or security changes. The version in force will be available on this page. The user is responsible for reviewing the Terms periodically and for ceasing to use the service if they do not accept the amendments.
3. Eligibility requirements
Spinmama Casino is available only to persons who have reached the legal age for taking part in gambling in their jurisdiction. Under no circumstances may persons under 18 years of age, or under the minimum age required by the applicable legislation in their country, register.
On registering, the user confirms that they meet all legal requirements, that they are not self-excluded, that they are not using false details and that they do not reside in a jurisdiction where online gambling is prohibited or restricted.
- The user must be of legal age.
- The user must act on their own behalf.
- The user must provide true, complete and up-to-date information.
- The user must not be listed in the self-exclusion register operated in their jurisdiction.
- The user must check that use of the site is lawful in their country of residence.
- The user must not use a VPN, proxy or other methods to conceal their real location.
Spinmama Casino reserves the right to refuse registrations, restrict accounts or close profiles where there are indications that these requirements have not been met.
4. Account registration
In order to use real-money services, the user must create a personal account at Spinmama Casino. During registration, full name, date of birth, address, country, email address, telephone number, currency, password and other details necessary to set up the profile may be requested.
Only one account is permitted per person, household, device, IP address or payment method, unless expressly authorised by the operator. Creating duplicate accounts, shared accounts or profiles registered with third-party details is prohibited.
The user is responsible for keeping their details up to date. If the registered information does not match the verification documents, Spinmama Casino may request clarification, temporarily block transactions or refuse withdrawal requests until the review has been completed.
5. Account security
The user must protect their login credentials and keep their password confidential. Any activity carried out from the account will be deemed the responsibility of the account holder, unless unauthorised access beyond their control is demonstrated.
Spinmama Casino recommends using strong passwords, not sharing login details, logging out on public devices and contacting support if suspicious activity is detected. The operator may temporarily block the account if it identifies unusual access, attempted fraud or security risks.
6. Identity verification and KYC
Spinmama Casino may request identity verification at any time, in particular before processing withdrawals, after detecting unusual activity, when certain payment methods are activated or where legal control obligations apply. This process helps to prevent fraud, the use of false details, money laundering, third-party payments and access by minors.
The documentation requested may include a national identity document, passport, residence permit, proof of address, bank statement, screenshot of an e-wallet, proof of card ownership, a selfie or any other document reasonably required.
If the user does not complete verification, submits illegible documents, provides false information or attempts to manipulate the KYC process, Spinmama Casino may suspend the account, cancel bonuses, withhold pending transactions or close the profile in accordance with these Terms.
7. Deposits
In order to play with real money, the user must make a deposit using the methods available in the Spinmama Casino cashier. The availability of cards, transfers, e-wallets, mobile payments, cryptocurrencies or other systems may vary depending on country, currency, verification status and the payment provider's policies.
All deposits must be made using the user's own authorised payment methods. Depositing funds from bank accounts, cards, wallets or financial instruments belonging to third parties is not permitted.
- Deposits may be subject to minimum and maximum amounts.
- The balance is credited in the currency selected or converted in accordance with the applicable conditions.
- External providers may apply fees, even though Spinmama Casino does not always control such charges.
- Deposits may be reviewed for security, fraud or regulatory compliance reasons.
- The use of unauthorised payment methods may result in the account being blocked or transactions being voided.
The user must review the conditions of each method before confirming the transaction. Spinmama Casino accepts no responsibility for errors arising from incorrect payment details provided by the user.
8. Withdrawals
Withdrawal requests are subject to internal review, identity verification, payment method checks, bonus rules, operational limits and security controls. Spinmama Casino may request additional documents before approving a withdrawal.
The user may only withdraw available funds that are not tied to outstanding wagering requirements, active promotions, security investigations or account restrictions. As a general rule, withdrawals must be made using the same method used to deposit, unless the operator indicates an alternative.
- Withdrawals may be subject to minimum and maximum amounts.
- Requests may be paid in parts if they exceed daily, weekly or monthly limits.
- Processing times depend on the method chosen and on the verification status.
- The casino may delay a withdrawal if there is any doubt about identity, payment ownership or irregular activity.
- Funds associated with breaches of these Terms may be withheld until the investigation has been completed.
Spinmama Casino does not guarantee exact receipt times where banks, external processors, card networks, wallets or blockchain systems are involved.
9. Bonuses and promotions
Spinmama Casino may offer welcome bonuses, free spins, cashback, reloads, tournaments, VIP rewards, sports promotions and other temporary offers. Each promotion is governed by its own conditions, which form part of these Terms.
Before activating a bonus, the user must read the applicable requirements. Promotions may include a minimum deposit, a promo code, a validity period, a wagering requirement, a maximum bet limit, excluded games, partial contribution by category, eligible countries and winnings caps.
- Bonuses are personal and non-transferable.
- A promotion may be available only once per user, household, IP address, device or payment method.
- Slots may contribute differently from table games or live casino.
- Some games may be excluded from meeting the rollover.
- Exceeding the maximum bet permitted while a bonus is active may result in promotional winnings being voided.
- Bonuses that have expired, been cancelled or been used incorrectly do not create any automatic right to compensation.
Spinmama Casino may cancel, amend or withdraw promotions where it detects technical errors, bonus abuse, coordinated activity, multiple accounts, low-risk strategies or any use contrary to the spirit of the offer.
10. Fair use and prohibited conduct
The user agrees to use Spinmama Casino in a lawful, personal, recreational and non-commercial manner. Any attempt to manipulate results, alter systems, obtain undue advantages, exploit technical errors or interfere with the normal operation of the platform is prohibited.
- Creating or using duplicate accounts.
- Using the personal details or payment methods of third parties.
- Manipulating verification processes or submitting false documents.
- Using bots, scripts, automated software or unauthorised assistance tools.
- Exploiting game errors, odds errors, technical bugs or update delays.
- Coordinating bets with other users in order to gain an unfair advantage.
- Abusing bonuses through artificial patterns or strategies contrary to the rules.
- Using a VPN, proxy or similar technologies to conceal location.
- Making unjustified chargebacks or disputing legitimate payments.
- Attempting to access systems, accounts or data without authorisation.
Failure to comply with these rules may result in bets being cancelled, winnings being voided, bonuses being withdrawn, the account being suspended or permanently closed, and the matter being reported to payment providers and the competent authorities where appropriate.
11. Game rules
The games available at Spinmama Casino are supplied by external providers or by authorised proprietary systems. Each game is governed by its own specific rules, paytables, limits, volatility, mechanics and technical conditions. The user must review the rules before taking part.
Results are determined in accordance with the game's applicable systems, such as random number generators, live dealers or sports betting engines. Once recorded by the server, the result will be final, unless a technical error, a verifiable interruption or a fault acknowledged by the provider is demonstrated.
Spinmama Casino may cancel rounds, adjust balances or void winnings where there are manifest errors, software faults, service interruptions, manipulation, fraudulent activity or discrepancies between the user's client and the server records.
12. Sports betting
Where Spinmama Casino offers sports betting, it will be subject to specific sportsbook rules. The user must review markets, odds, limits, settlement rules, suspended events, cash out, live betting, accumulators and sports promotions before placing a bet.
Odds may change before a bet is confirmed. A bet is considered accepted only once it appears recorded in the user's history. Spinmama Casino may void bets where there is an obvious odds error, incorrect event information, a technical fault, manipulation, suspicious activity or a breach of the applicable sports rules.
13. Restricted jurisdictions
Spinmama Casino services are not available in every country. The operator may restrict access for users located in jurisdictions where online gambling is prohibited, not authorised or subject to specific limitations.
The user is responsible for checking whether they may lawfully use the platform from their country of residence or current location. Technical access to the site does not mean that such use is lawful in that jurisdiction.
Spinmama Casino may block accounts, refuse registrations, cancel bets or withhold payments if it detects that the user is accessing the site from a restricted jurisdiction or using tools to conceal their real location.
14. Responsible gambling
Spinmama Casino promotes responsible gambling and provides tools to help the user stay in control of their activity. Real-money play must be understood as entertainment and never as a guaranteed way of earning an income.
The user may request or set deposit limits, loss limits, session limits, time-outs, self-exclusion or account closure, depending on the features available. Once activated, certain measures may be irreversible until the chosen period expires.
- The user must not gamble with money set aside for essential expenses.
- The user must not attempt to chase losses by impulsively increasing stakes.
- The user must stop playing if gambling causes stress, debt or loss of control.
- The user may contact support to request additional protection tools, or turn to a recognised problem-gambling support service in their country.
Spinmama Casino may impose preventive restrictions if it detects signs of risky behaviour, unusual activity or use that is incompatible with a safe recreational experience.
15. Account closure, suspension and limitation
Spinmama Casino may suspend, restrict or close an account where there are reasonable grounds to suspect a breach of these Terms, fraud, bonus abuse, multiple accounts, irregular activity, use of false details, residence in a restricted country, failure to complete verification or non-compliance with legal obligations.
The user may also request voluntary closure of their account by contacting support. Before closing an account, the user must withdraw any available funds, provided that they are not subject to verification, investigation, wagering requirements or applicable restrictions.
Where an account is closed for non-compliance, Spinmama Casino may cancel bonuses, void winnings obtained through prohibited activity, withhold funds linked to an investigation and retain records for the periods required by law.
16. Account inactivity
An account may be considered inactive if the user does not log in or carry out any activity for an extended period. Spinmama Casino may apply administrative measures, send notice communications or charge inactivity fees where these are provided for in the operator's conditions and are communicated appropriately.
The user can avoid inactivity by accessing their account periodically or by requesting closure if they no longer wish to use the service. Any remaining balances will be subject to verification, withdrawal limits and the applicable rules.
17. Technical errors and system failures
Spinmama Casino does not guarantee that the site will operate without interruption, be free of errors or be available at all times. Interruptions may occur due to maintenance, connection failures, provider errors, server problems, updates, force majeure or external incidents.
If a technical error occurs that affects results, balances, odds, bonuses or transactions, Spinmama Casino may correct the error, cancel the affected transactions, adjust balances and restore the position in accordance with the official server records.
The user must not take advantage of obvious faults. If an error is detected, it must be reported to support. Deliberate exploitation of technical errors may be treated as prohibited conduct.
18. Intellectual property
All content available at Spinmama Casino, including trade names, logos, design, software, texts, graphics, images, databases, sounds, videos, interfaces, trademarks and visual elements, belongs to the operator or to its licensed providers.
The user receives a limited, revocable, personal and non-transferable licence to access the site for recreational purposes. Copying, modifying, distributing, selling, exploiting, decompiling, reverse engineering or using the platform's content for commercial purposes without prior written authorisation is not permitted.
19. Privacy and data protection
Personal data is processed in accordance with the Spinmama Casino Privacy Policy and, where the GDPR applies, with that regulation. By using the platform, the user acknowledges that their data may be processed in order to create the account, verify identity, process payments, prevent fraud, comply with legal obligations, improve the service and apply responsible gambling tools.
The user should review the Privacy Policy to find out what data is collected, the purposes for which it is used, how long it is retained, who it may be shared with and what rights they can exercise, including any right to lodge a complaint with their local data protection authority.
20. Communications with the user
Spinmama Casino may contact the user by email, in-account messages, notifications, chat, SMS or other available channels. These communications may relate to security, payments, verification, legal changes, promotions, responsible gambling or operational information.
The user must keep their contact details up to date. Spinmama Casino accepts no responsibility for communications that are not received because of incorrect details, email filters, message blocking or lack of access to the registered email account.
21. Complaints and dispute resolution
If the user has a complaint relating to payments, game results, bonuses, verification, account closure or any other aspect of the service, they must first contact the Spinmama Casino support team and provide sufficient information for the case to be investigated.
The complaint must include the email address associated with the account, the date of the incident, the amount affected, the game or promotion involved, any available screenshots and a clear description of the problem. Spinmama Casino will review the information and respond through its official channels.
Where a dispute cannot be resolved internally, the mechanisms provided for by the operator's jurisdiction, by the relevant licence, by the gambling authority that licenses the operator in your jurisdiction or by any mandatory legislation applicable to the user may apply.
22. Limitation of liability
Spinmama Casino provides its services “as is” and “as available”. Although reasonable measures are taken to keep the platform operational and secure, the operator does not guarantee permanent availability, the complete absence of errors, compatibility with all devices or specific outcomes in games or bets.
The user accepts that they take part in games of chance at their own risk. Spinmama Casino will not be liable for losses arising from gambling decisions, negligent use of the account, an unstable connection, errors on the user's device, third-party interruptions, incorrect information provided by the user or breach of these Terms.
To the extent permitted by law, the total liability of Spinmama Casino towards the user will be limited to the amount permitted by the applicable regulations or to the real balance legitimately due to the user, excluding promotional funds, winnings voided for breach and indirect damages.
23. Force majeure
Spinmama Casino will not be liable for delays, interruptions or failures caused by events beyond its reasonable control. This may include telecommunications failures, cyberattacks, legal restrictions, banking problems, natural disasters, conflicts, power cuts, provider decisions, urgent maintenance or any unforeseeable circumstance that affects the service.
24. Changes to the services
Spinmama Casino may modify, add, suspend or withdraw games, providers, payment methods, promotions, features, languages, sports markets or sections of the site at any time. These changes may be made for commercial, technical, legal, security or compliance reasons.
The user will have no automatic right to compensation for the modification or withdrawal of a feature, unless a legitimate real-money balance is affected and the applicable regulations provide otherwise.
25. Governing law and jurisdiction
These Terms and Conditions will be governed by the legislation of the jurisdiction in which Spinmama Casino is licensed and operates, unless mandatory legislation applicable to the user provides otherwise.
Any dispute, claim or proceeding relating to the use of the platform will be submitted to the courts or resolution mechanisms provided for by that jurisdiction, without prejudice to any non-waivable rights the user may have under the applicable law.