This Privacy Policy explains how Spinmama Casino collects, uses, stores, protects and, where applicable, shares the personal data of users who access the website, create an account, use the online casino services, take part in promotions, make payments or contact the customer support team.
User privacy is an essential part of the experience at Spinmama Casino. For this reason, personal data is processed according to principles of transparency, security, data minimisation and accountability. This policy should be read together with the Terms and Conditions, the Cookie Policy, the bonus rules, the responsible gambling policy and any other legal document available on the site.
1. Data controller
The controller responsible for processing personal data is the entity that operates Spinmama Casino. The operator's full legal details must be set out in this section so that users can clearly identify who manages the personal information collected through the platform.
- Trading name: Spinmama Casino
- Website: spinmama.ing
If a user wishes to exercise their data protection rights or make an enquiry relating to privacy, they can contact Spinmama Casino through the channels indicated in this policy or on the contact page of the website.
2. Scope of this policy
This Privacy Policy applies to all users who browse Spinmama Casino, create an account, log in, play real-money games, claim bonuses, make deposits or withdrawals, place sports bets, interact with customer support or receive promotional communications.
The policy also applies to the use of the mobile version of the site, applications, access from tablets, mobile browsers and any other digital environment associated with Spinmama Casino. If a user accesses external services through third-party links, they should review the privacy policies of those sites, as Spinmama Casino does not control their data processing practices.
3. Personal data we collect
Spinmama Casino may collect different categories of personal data depending on how the user interacts with the platform. Some data is provided directly by the user, while other data is generated automatically during use of the site.
- Registration data: first name, surname, date of birth, country of residence, email address, telephone number, username, encrypted password and account preferences.
- Verification data: identity document, passport, residence permit, proof of address, photograph, selfie, proof of ownership of the payment method and additional documentation where necessary.
- Financial data: deposit history, withdrawal requests, payment method used, currency, amounts, transaction dates, payment status and transaction references.
- Activity data: games played, bets placed, results, bonuses activated, tournament participation, session history, limits configured and behaviour within the account.
- Technical data: IP address, device type, operating system, browser, language, time zone, cookie identifiers, pages visited, session duration and performance data.
- Communication data: messages sent to support, chat conversations, emails, complaints, requests, replies from the customer support team and the records needed to resolve incidents.
- Marketing data: communication preferences, consent to receive promotions, history of campaigns received, participation in surveys and responses to commercial offers.
Spinmama Casino does not request personal data that is not necessary to provide the service, comply with legal obligations, protect the security of the platform or improve the user experience.
4. Purposes of processing
Personal data is processed for specific and legitimate purposes connected with the operation of the online casino. Every use of the information must respond to an operational, contractual, legal, technical or security need.
- Creating and administering user accounts.
- Verifying the age, identity and residence of the player.
- Managing access to the casino, games, sports betting and promotions.
- Processing deposits, withdrawals, bonuses, refunds and financial transactions.
- Applying KYC procedures, fraud prevention and anti-money laundering controls.
- Detecting suspicious activity, misuse of accounts, bonus abuse or unauthorised access.
- Answering enquiries, complaints and requests sent to customer support.
- Improving the technical stability, speed, security and usability of the site.
- Personalising the user experience according to their preferences and activity.
- Sending promotional communications where consent or another applicable legal basis exists.
- Complying with legal, regulatory, tax, accounting and audit obligations.
- Applying responsible gambling tools, limits, breaks, self-exclusions and risk controls.
5. Legal basis for processing
Spinmama Casino processes personal data only where an appropriate legal basis exists. Depending on the type of data and the purpose, processing may rely on the performance of a contract, compliance with legal obligations, the legitimate interest of the operator or the consent of the user.
- Performance of a contract: applies where processing is necessary to create an account, allow access to games, manage payments, administer bonuses and provide the services requested by the user.
- Legal compliance: used for identity verification, fraud prevention, anti-money laundering controls, tax obligations, audits and responses to the competent authorities.
- Legitimate interest: allows the platform to protect its security, prevent abuse, improve services, analyse technical incidents and defend the operator's rights against claims.
- Consent: requested for non-essential commercial communications, analytics or advertising cookies and any other processing that requires express acceptance.
Where processing is based on consent, the user may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
6. Identity verification and KYC controls
Spinmama Casino may request verification documents to confirm that the user is of legal age, that the account belongs to a real person and that the payment methods used are legitimate. This process helps to prevent fraud, identity theft, the use of duplicate accounts, third-party payments and other prohibited activities.
Verification may be carried out during registration, before a withdrawal, after an unusual transaction or whenever the security team detects signals that require further review. The user must provide documents that are legible, up to date and consistent with the details registered on the account.
If the user does not complete the requested verification, Spinmama Casino may temporarily restrict access to certain features, withhold pending payments or suspend the account until the information has been reviewed in accordance with the applicable rules.
7. Processing of financial data
Data relating to payments is used to process deposits, withdrawals, refunds, ownership checks, transaction limits and security controls. Spinmama Casino must not request full banking passwords or any information that is not necessary to verify the transaction.
In some cases, financial data may be processed by external payment providers, banks, card processors, e-wallets, cryptocurrency services or anti-fraud systems. These providers must receive only the information necessary to deliver the relevant service.
The user is responsible for using payment methods that belong to them and that they are authorised to use. Using cards, bank accounts or e-wallets belonging to third parties may trigger additional verification, blocked transactions or account closure in accordance with the terms of the platform.
8. Cookies and similar technologies
Spinmama Casino uses cookies and similar technologies so that the site works correctly, to remember preferences, keep sessions active, analyse the performance of the platform, improve navigation and, where the user allows it, display personalised communications or content.
Cookies can be grouped into different categories according to their purpose. Some are necessary for the basic operation of the site, while others require prior consent.
- Essential cookies: allow users to log in, keep the account secure, remember basic preferences and operate necessary site functions.
- Analytics cookies: help us understand how the platform is used, which pages are visited and which technical errors need to be corrected.
- Personalisation cookies: make it possible to remember language, region, visual settings and browsing preferences.
- Advertising cookies: may be used to measure campaigns, limit how often adverts are repeated or present more relevant promotions, provided that valid consent exists.
Users can manage their cookie preferences from the panel provided on the site or from their browser settings. It must be possible to withdraw consent easily, although disabling certain cookies may affect some functions of the platform.
9. Commercial communications
Spinmama Casino may send promotional communications about bonuses, tournaments, news, sports offers, special campaigns or service updates where a valid legal basis exists. Where required, marketing messages will be sent only with the consent of the user.
Users can unsubscribe from promotional communications at any time using the link included in the messages, from the account area or by contacting the support service. Unsubscribing from commercial communications does not affect essential service messages, such as security alerts, payment confirmations, legal changes or important account information.
10. Disclosure of data to third parties
Spinmama Casino may share personal data with third parties only where this is necessary to provide the service, comply with legal obligations, protect the security of the platform or handle user requests. The information shared must be limited to what is strictly necessary for each purpose.
Third parties that may receive data include payment providers, KYC verification services, anti-fraud tools, technology providers, hosting services, technical support, auditors, legal advisers, the competent authorities and marketing partners where the user has given consent.
Spinmama Casino must not sell users' personal data. When external providers are used, they must apply appropriate confidentiality and security measures and process the data in accordance with documented instructions and applicable law.
11. International data transfers
Because online services are international by nature, some personal data may be transferred to or stored outside the user's country of residence. Such transfers may occur where technology providers, payment processors, verification services or support teams located in different jurisdictions are involved.
Where international transfers take place, Spinmama Casino must apply appropriate safeguards to protect personal information. These safeguards may include contractual clauses, technical security measures, risk assessments and suitable access controls.
12. Data retention
Spinmama Casino keeps personal data only for as long as necessary to fulfil the purposes described in this policy, maintain the relationship with the user, resolve incidents, comply with legal obligations, prevent fraud and defend against potential claims.
Retention periods may vary depending on the category of data. Account information may be kept for as long as the account remains active. Payment, verification and compliance records may be retained for the periods required by financial, tax, accounting or anti-money laundering legislation. Technical logs may be kept for shorter periods where they are used only for security and maintenance.
Once the applicable period has ended, the data will be securely deleted, anonymised or blocked, unless a legal obligation requires it to be kept for longer.
13. Information security
Spinmama Casino applies technical and organisational measures to protect personal data against unauthorised access, loss, alteration, improper disclosure or fraudulent use. These measures may include encryption, access controls, authentication, activity monitoring, firewalls, threat detection systems and periodic review of the infrastructure.
Internal access to personal data must be limited to authorised staff who need the information to carry out their duties. Employees, providers and partners with access to data must comply with confidentiality and security obligations.
Although Spinmama Casino takes reasonable measures to protect information, no digital system is completely immune to risk. For this reason, users must also protect their credentials, use strong passwords, avoid sharing their account and report any suspicious activity immediately.
14. User rights
Users may exercise the rights granted by the applicable data protection legislation, including the GDPR where it applies. These rights allow greater control over the personal information processed by Spinmama Casino.
- Right of access: allows the user to request information about the personal data being processed.
- Right to rectification: allows inaccurate, incomplete or outdated data to be corrected.
- Right to erasure: allows the user to request the deletion of data when it is no longer necessary or when there is a valid basis for doing so.
- Right to object: allows the user to object to certain processing, particularly where it is based on legitimate interest or direct marketing.
- Right to restriction: allows the user to request that processing be restricted in certain circumstances.
- Right to data portability: allows the user to receive certain data in a structured, transferable format where applicable.
- Right to withdraw consent: allows the user to cancel the consent given for specific processing activities.
- Right not to be subject to automated decisions: allows the user to request human intervention where an automated decision has a significant effect on them.
To exercise these rights, the user can contact Spinmama Casino at the email address indicated in this policy, and may also lodge a complaint with the data protection authority in their jurisdiction. Additional information may be requested to confirm the identity of the applicant before the request is processed.
15. Protection of minors
Spinmama Casino is intended exclusively for persons who are of legal age. The platform does not allow minors to register or to use its services. If an account is found to have been created by a person under the legal age, the operator may suspend it, close access and apply the corresponding measures.
Parents, guardians or legal representatives who suspect that a minor has provided personal data to Spinmama Casino can contact the support team to request that the information be reviewed and deleted, where this is appropriate under the applicable legislation.
16. Responsible gambling and user protection data
Spinmama Casino may process data relating to deposit limits, temporary breaks, self-exclusion, account restrictions, activity history and responsible gambling communications. This information is used to help prevent risky behaviour and to apply the tools requested by the user.
When a user activates a responsible gambling measure, Spinmama Casino may retain certain records to ensure that the restriction is respected and is not circumvented through new accounts or changes to personal details. This processing is carried out to protect the user and to maintain the integrity of the platform.
17. Automated decisions and risk analysis
Spinmama Casino may use automated systems to detect patterns of fraud, bonus abuse, suspicious access, breaches of the terms, security risks or signals related to responsible gambling. These systems help to protect the platform, but they must not be used in a way that deprives users of their legal rights.
Where an automated decision has a significant effect on the user's account, the user may request human review, submit additional information or contact support for further details, provided that the applicable legislation allows it.
18. Changes to this Privacy Policy
Spinmama Casino may update this Privacy Policy to reflect legal, technical, operational or commercial changes. Where a change is significant, the site may inform users by means of a visible notice, email, in-account notification or any other appropriate channel.
Users are advised to review this page periodically to see the version in force. Continued use of the platform after changes are published means that the user has taken note of the updated policy, unless the applicable legislation requires express acceptance.
19. Privacy contact
For enquiries relating to this Privacy Policy, the processing of personal data, cookies, commercial communications or the exercise of rights, users can contact Spinmama Casino through the official channels indicated on the website.
- Privacy email;
- General support;
- Contact form: available on the contact page of the site
Requests must clearly describe the reason for the enquiry and include the information needed to identify the account. For security reasons, Spinmama Casino will never request full passwords or sensitive banking details through insecure channels.